FAQ [general] [payment] [account] [connection]

• PoivY, what is it ?
• How do I make a call ?
• How do I make free* voip calls ?
• Can I forward my calls to other PoivY users ?
• Can I send Text (SMS) messages with PoivY ?
• Can I use PoivY with Mac or Linux ?
• Can I link a DID number to my PoivY account ?
• How do I configure my own SIP device for calling with PoivY ?
• What's the deal with the Freedays ?
• How can PoivY keep their rates so low ?
• Can I call a destination not included in your country list ?
• Can I get PoivY in my favorite language?
• Can a company sign up ?
• How do I change the country in my invoice address ?
• "Fair use policy (FUP)" what does that mean ?
• How much does it cost for someone to ring my Voip-in (DID) number ?
• Can I install PoivY on my Android phone?
• Will I receive an invoice ?
• Does PoivY contain any advertising or spyware ?

PoivY, what is it ?^ top

PoivY is a free program that uses the latest technology to bring free and high-quality voice communications to people all over the world. Just download the voip client software from our website and call all your online friends (computer-to-computer) as long as you like, for free.
When you use the free PoivY software, you can also call regular phones in various popular destinations for free* or call at an incredible low rate to any other phone on the planet. So just click here to download PoivY ; the download should only take a moment depending on your connection speed.

How do I make a call ?^ top

For detailed instructions, click here

How do I make free* voip calls ?^ top

Just download and install our application. You will be charged nothing if you are calling any land line in one of our free* destinations, or any of your online friends.

Can I forward my calls to other PoivY users ?^ top

Yes you can - the callforwarding option in the voip client (software you download from our website) works with phone numbers, but you can also enter a (PoivY) user name.

Can I send Text (SMS) messages with PoivY ?^ top

Yes you can, using your PoivY voipclient (software you downloaded from our website) or through the PoivY website after logging in.

Can I use PoivY with Mac or Linux ?^ top

Mac user:
Please download our Mac softphone by visiting the download page

Linux user:
Please follow these steps:
- Create a PoivY account here.
- Download a SIP softphone here.
- Follow the instructions and setup your account by using our SIP settings.

Can I link a DID number to my PoivY account ?^ top

Yes you can, if you use a Voip-In (DID-number) supplier you have to forward your DID to: username@sip.PoivY.com

How do I configure my own SIP device for calling with PoivY ?^ top

Sure: Click here for the settings.

What's the deal with the Freedays ?^ top

Buying credits entitles you to 90 Freedays (unless stated otherwise). This means you can call all countries in the free* destinations list for 90 days at no costs. When the 90 days are over, you will keep your credit, and the normal (cheap) rate will be charged for these destinations.

How can PoivY keep their rates so low ?^ top

We always try to offer the best prices possible and PoivY constantly aims to negotiate better deals with suppliers to pass this discount on to our customers ! By buying in bulk from major carriers and using state of the art technology PoivY is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

Can I call a destination not included in your country list ?^ top

Unfortunately not. Only destinations which we are able to offer at discounted rates are included in our destinations list. Therefore, if the country you wish to call is not included in the list, we do not offer it yet. To stay informed of all new destinations and price deals please subscribe to our free newsletter.

Can I get PoivY in my favorite language?^ top

In the application, select "Tools" -> "Select Language". You can now choose from various popular languages.

Can a company sign up ?^ top

Yes, it is possible for a company to use the service but please note that at excessive use, a higher rate will be used.

How do I change the country in my invoice address ?^ top

This is possible by logging in on the my account area and changing the county under 'personal details'. However changing the country from a European to a non-European country is not possible. In this case you would need to create a new account.

"Fair use policy (FUP)" what does that mean ?^ top

We offer free* calls to various destinations. If you make ordinary use of our services you will generally not be confronted with our Fair Use Policy; we reserve the right however to limit these free* calls if excessive or fraudulent use is suspected. Should you exceed our Fair Use Policy limit you will be charged normal rates for your calls. Please consult our terms of use for details.

How much does it cost for someone to ring my Voip-in (DID) number ?^ top

This depends on where the other person is calling from and which telephone provider they use. The call should be charged at normal geographic rate (and if ringing from abroad a normal international call to your country) so the caller should check with their own telephone provider how much they charge for normal calls to landlines.

Can I install PoivY on my Android phone?^ top

Yes you can. We have released an Android based version lately.

Will I receive an invoice ?^ top

You will not receive an invoice by post. All call specifications and costs can be seen on your account page on this website.

Does PoivY contain any advertising or spyware ?^ top

No.